Support Center

Expert assistance for your Solana token creation journey

How Can We Help You?

At Crptom, we're committed to providing exceptional support for all your Solana token creation needs. Whether you're a beginner creating your first SPL token or an experienced developer launching a complex DeFi project, our team is here to help.

Direct Email Support

Email: [email protected]

Response Time: Within 2-4 hours (24/7 support)

What We Can Help With

Token Creation Issues
  • Failed token transactions
  • Wallet connection problems
  • Metadata upload errors
  • Image optimization help
  • Burn authority questions
Wallet Support
  • Phantom wallet setup
  • Solflare integration
  • Backpack wallet issues
  • Transaction confirmation delays
  • SOL balance requirements
Trading & Liquidity
  • DEX listing guidance
  • Liquidity pool setup
  • Raydium integration
  • Jupiter aggregator listing
  • Price tracking setup
Security & Best Practices
  • Token security audits
  • Smart contract verification
  • Rug pull prevention
  • Community building tips
  • Legal compliance guidance

Before Contacting Support

To help us assist you faster, please check our comprehensive resources:

Q: My transaction failed. What should I do?

A: Check if you have enough SOL for fees (minimum 0.15 SOL recommended). Refresh the page and try again.

Q: Wallet won't connect to Crptom?

A: Ensure your wallet extension is updated. Try disconnecting and reconnecting. Clear browser cache if needed.

Q: Token image not uploading?

A: Use PNG/JPG format, max 2MB size, recommended 512x512 pixels. Avoid special characters in filename.

  • Minimum SOL Balance: 0.15 SOL (0.10 for creation + 0.05 buffer)
  • Token Name: 1-32 characters, avoid special symbols
  • Symbol: 2-10 characters, typically 3-5 characters
  • Supply: Minimum 1, maximum 18,446,744,073,709,551,615
  • Decimals: 0-9, recommended 6 or 9
  • Image: PNG/JPG, 512x512px, under 2MB

After successfully creating your token:

  1. Verify on Solscan: Check your token on Solscan.io
  2. Add Liquidity: Create trading pairs on Raydium or Orca
  3. Submit to Aggregators: List on Jupiter for better trading
  4. Community Building: Create Telegram/Discord groups
  5. Marketing: Submit to CoinGecko and CoinMarketCap

Emergency Support

Urgent Issues

For critical issues affecting live tokens or significant fund losses, mark your email with [URGENT] in the subject line. Our priority support team will respond within 30 minutes.

Emergency Email: [email protected]

Educational Resources

Expand your knowledge with our comprehensive guides:

Complete SPL Token Guide

Step-by-step token creation tutorial

Solana vs Ethereum

Platform comparison and benefits

Meme Coin Best Practices

Community building and marketing tips

Contact Information
Email Support
[email protected]
Response within 2-4 hours
Support Hours
24/7 Email Support
We never sleep, neither should your tokens!
Live Chat
Available on main website
Instant assistance for quick questions
Documentation
Complete Guides
Comprehensive tutorials and FAQs
Community Support

Join thousands of token creators:

Discord Community Telegram Group Twitter Updates
System Status
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All Systems Operational
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Solana Network: Healthy
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IPFS Storage: Online

Last updated:

Still Need Help?

Don't hesitate to reach out. Our expert support team is here to ensure your token creation success.

Contact Support